Payments & Rates
We accept American Express, Visa, Mastercard, and Discover. If you wish to pay by cash or check, please contact our reservation agents in advance for instructions. Room rates are subject to a sales and lodging tax of 12.5%. Rates are subject to change without notice. A 50% deposit is required for all reservations and the balance is due upon arrival. We require an active credit card to be kept on file. A $20 plus tax resort fee is added to each reservation.
Cancellations & Changes
Cancellations and changes to reservations are welcome without penalty more than 7 days in advance of the arrival date. If canceling within 7 days of the arrival date, 50% of the total stay will be forfeited.
Extra Guests
Room rates are based on double occupancy (2 guests). You are welcome to bring guests occupancy permitting; however, we require $25/night for each additional person and advance reservations. This applies to the Garden Room, Palm Room, Saratoga Suite, and Courtyard Room.
Adult Only
Children under 16 are not allowed. Ask about our Rose Lane Villas if you are traveling with children under 16 years.
Check-in and Check-out
The front desk is open from 8:00 am to 7:00 pm daily. Check-in is available after 3pm. If you are checking in after-hours or have special needs, let us know in advance. Check-out is 11:00 am.
Parking
A car is not necessary in Key West, as most attractions are walking distance from our excellent location. Consider returning your rental car upon arrival to Key West.
We offer limited parking for $15 – $25 nightly on a first-come, first-serve basis. In addition, there are several paid parking options near the hotel. Parking spaces may not be reserved in advance.
When you arrive to Old Town Manor, please pull into the end of our driveway or into the thirty-minute parking space outside of the property on Eaton Street. Please note there is just one thirty-minute parking space. The rest of the parking spaces on the street are metered by the City of Key West and you must pay to park. Our staff will direct you to parking options once your luggage has been unloaded.
Pet Friendly
All of the guest rooms and common areas at Old Town Manor are pet friendly. Please make our team aware if you plan to bring your pet with you. There is a one time $50 pet fee for the first animal and $25 for each additional animal companion. All pets must be leashed, housebroken, people-friendly, non-aggressive, and quiet. A dog crate is available upon request for a one-time fee of $10. Damages due to non-housebroken behavior will be charged to the credit card on file. We reserve the right to refuse service to guests with a disruptive dog with no refund on outstanding nights.
Smoking
For the health and safety of all guests, smoking is not permitted. Use of drugs is not allowed. If evidence of smoking, drug use or associated odors are found, a minimum fine of $200 will be charged to the credit card on file.
Unwelcome Groups
We reserve the right to refuse accommodations including bachelor/ette parties and Spring Breakers. Should we refuse accommodations we do not offer refunds for deposit and outstanding nights.
Accepting Shipments
We accept packages on behalf of our guests within 7 days of arrival. We require a signature receipt upon delivery. The package must be addressed to the name of the guest whose name is on the reservation. If the name does not match our reservation, we will refuse delivery for security purposes. There is a $10 handling fee per package under 25 pounds. Oversized packages may also be received but will incur additional fees.
Environmental Focus
As a Green Hotel, we recycle everything we can, use energy-efficient appliances and lighting, environmentally safe chemicals and eco-friendly bath and paper products. As part of our initiative, we replace guest room towels every other day and bedding every four days unless requested otherwise.
